Follow these easy steps to help you get paid on time:
- Make sure you’ve submitted your application and provided any evidence we need. Sign in to your online account to check if we’ve asked for anything.
- Check your bank details are correct in your online account. If you need to update them, make sure to do this at least 4 days before your payment date.
- Register on your course. You might be able to do this online through your university or college’s website.
Watch our Getting paid film for more information!
If you’re waiting for your first payment
While you’re waiting on your first payment you can view your payment schedule and status in your online account. Watch our film below for a walk-through on how to check this!
How to view your payment dates and status
Find out what your payment status means
We’ll submit your payment once your uni or college has confirmed you’ve registered on your course. You might be able to register online with your uni or college.
Once you’ve registered, payments can take up to 5 days to reach your bank account.
Awaiting payment details
You need to give us your National Insurance number or bank details.
Verifying payment details
We’re checking your National Insurance number. This can take up to 2 weeks.
You’ll be paid on the dates shown on your online account.
Payment in progress
The payment has been submitted and should reach your bank account within 5 days.
We could be missing your bank details or we might be checking your National Insurance number with HMRC. It can take up to 2 weeks for the check to be carried out.
You should be paid within 5 working days after we’ve confirmed your National Insurance number, so long as your uni or college has confirmed your registration.
Your payment was unsuccessful and your bank has returned the money to us. Check your bank details are correct in your online account.
If you’re studying from home
Because of COVID-19, you may be studying your course online rather than attending classes on campus at university or college. Don’t worry, you’ll still be paid as normal.
Remember, you still need to register on your course before we can pay you!
You also need to make sure you’ve given us the correct details about where you’ll be living during term time. If your plans have changed and you’ll now be living at home with parents, you need to update your application in your online account. This also applies if you were supposed to be studying abroad but will now be studying online with your overseas provider.
If you don’t update your details, you could be overpaid and need to repay any extra student finance you receive.
If you applied after the deadline
This year the deadline to apply for student finance was:
- 22 May for new students
- 30 June for returning students
If you applied after the deadline, don’t worry! You should still receive some money near the start of course, as long as you’ve provided any evidence we need and your application is approved.
If you applied after the deadline for student finance based on your household income, you may receive a smaller payment to begin with. Make sure your parent(s) or partner has provided their income details so we can re-assess your entitlement and top up your first payment as soon as possible.
Find out what your application status means
Have you recently applied for student finance? Find out what your application status means and what you need to do next.
We’ve accepted your application. You should be paid on the dates shown in your online account as long as you’ve registered on your course.
We’re checking your application. This can take up to 6 weeks. Check the to-do list in your online account to see if there’s anything else you need to do.
Awaiting payment details
We’ve accepted your application but we don’t have your bank details. Give us your up-to-date bank details in your online account.
Verifying payment details
We’ve accepted your application but we need to check your National Insurance number with the Department for Work and Pensions. This can take up to 2 weeks.
Your application is incomplete
You need to sign in and finish your application.
Not eligible for student finance
We’ve looked at your application and you’re not eligible for student finance.
If your parent(s) or partner is supporting your application
To make sure you get the full amount of student finance you’re entitled to, your parent(s) or partner may need to support your application by providing their income details.
They can support your application through their own online account, they should check their account regularly in case we’ve asked them to provide more information.
If their income has dropped
To support your application for the 2020 to 2021 academic year, we’ll ask your parent(s) or partner to provide income details from the 2018 to 2019 tax year. If their income has dropped by 15% or more since then, they can apply to have their estimated income for the current tax year used instead.
Visit our page to find out more about the current year income process.